Politica de envios

# Shipping Policy for Santo Remedio

## Introduction

Thank you for visiting Santo Remedio. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order with us, you agree to the terms set forth in this policy.

## Shipping Rates and Services

1. **Shipping Rates**: Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the delivery address, shipping method, and the weight and dimensions of the items.

2. **Shipping Methods**: We offer various shipping methods, including standard, expedited, and express options. The available shipping methods will be displayed at checkout based on your location.

## Order Processing

1. **Processing Time**: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. **Order Verification**: We may need to verify your order information before processing. If additional information is required, we will contact you by email or phone.

## Delivery Time

1. **Estimated Delivery Time**: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be provided at checkout.

2. **Delays**: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or customs clearance may affect delivery times. Santo Remedio is not responsible for such delays.

## Shipping Destinations

1. **Domestic Shipping**: We ship to addresses within Mexico. Delivery to P.O. boxes may be restricted based on the shipping method chosen.

2. **International Shipping**: We currently do not offer international shipping. We only ship within Mexico

## Tracking Your Order

1. **Tracking Information**: Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

2. **Lost or Stolen Packages**: Santo Remedio is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly for assistance.

## Shipping Address

1. **Address Accuracy**: Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

2. **Address Changes**: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

## Damaged or Missing Items

1. **Damaged Items**: If your order arrives damaged, please contact us within 48 hours of receiving your shipment. Provide your order number and a photo of the damaged item(s). We will work with you to resolve the issue promptly.

2. **Missing Items**: If any items are missing from your order, please contact us within 48 hours of receiving your shipment. Provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly.

## Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

**Santo Remedio**  
Email: contacto@santo-remedio.mx
Phone: 8119113848

Effective Date: 07/08/2024